Lost Plus edition

edward-spithaler wrote on 12/27/2021, 2:47 PM

I had to reload Magix Music, because it crashed, and it went back to free edition and now it won't accept upgrade to plus edition, which I already paid for and lost all my downloads. Please fix it.

Comments

SP. wrote on 12/27/2021, 2:54 PM

@edward-spithaler You don't need to enter the serial number again. Just log in with your e-mail and password. If you cannot log in then please go into the program settings (the gear icon in the top left) and click on the button to clean up the store (on the right side).

edward-spithaler wrote on 12/27/2021, 3:15 PM

I am already logged in, it is still free edition

SP. wrote on 12/27/2021, 3:16 PM

@edward-spithaler Does cleaning the store help? Another idea is to log out and back in.

edward-spithaler wrote on 12/27/2021, 3:22 PM

How do you clean the store?

SP. wrote on 12/27/2021, 4:49 PM

@edward-spithaler Like I wrote above:

go into the program settings (the gear icon in the top left) and click on the button to clean up the store (on the right side).