Comments

emmrecs wrote on 12/28/2023, 4:49 AM

@Morg

Welcome to the Magix user to user forums.

Unfortunately, when you updated the software, presumably to MM2024, the unused Soundpool credits would automatically disappear, I think, sorry.

You could try emailing infoservice@magix.net to explain what has happened and ask if they will reinstate the availability of those downloads.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Mark-T wrote on 12/28/2023, 6:54 PM

Try signing out and back in. My credits disappeared the other day but signing in again brought them back.