Comments

Danny-Gilbert wrote on 3/9/2023, 5:49 PM

Now it logs into my account but it freezes up on me.

johnebaker wrote on 3/10/2023, 3:27 AM

@Danny-Gilbert

Hi

If the computer is running Windows 11 check that the Windows setting, Accessibilty, Text Cursor, Text cursor indicator option is turned off - this is known to cause issues with freezing.

If the setting is off then we need more information - computer specification, Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) your are working with if this is a laptop. 

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

Are the graphics card drivers up to date?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Danny-Gilbert wrote on 3/10/2023, 7:35 AM

I may need a Graphics card, the GPU goes up to 100%. Im running an AMD Ryzan 5 2600 6 core 3400 MHZ

johnebaker wrote on 3/10/2023, 6:08 PM

@Danny-Gilbert

Hi

. . . . I may need a Graphics card, the GPU goes up to 100% . . . .

What is the graphics card already installed in the PC, please quote the model number in full.?

If you are not sure, open Device Manager and click the Display adapters entry in the left pane

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Danny-Gilbert wrote on 3/11/2023, 10:38 AM

Display adapters: Nvidia Geforce GT 710

Danny-Gilbert wrote on 3/11/2023, 10:40 AM

Driver version : 27.21.14.5671

johnebaker wrote on 3/11/2023, 12:36 PM

@Danny-Gilbert

Hi

. . . . I may need a Graphics card, the GPU goes up to 100% . . . .Nvidia Geforce GT 710 . . . Driver version : 27.21.14.5671 . . . .

I would agree with the need for a new graphics card - the GT 710 drivers are not the latest for this GPU, however they and the last version for this GPU do not fully support the requirements of Music Maker.

You need a GPU that supports DirectX 12 (preferably) and OpenCL 2

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.