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emmrecs wrote on 8/17/2023, 1:37 PM

@Latasha-Young

Welcome to the Magix user to user forums.

Logging in requires you to use the same email address as you used to buy the software and so set up your Magix account and the correct serial key for the exact version and edition of MM you have. Are you certain that these two requirements are being met when you attempt to log in?

When you enter these details but login fails, what error message do you see? Please take a screenshot of it and post it here or at least tell us the FULL wording of it.

Have you checked whether your computer is allowed (by your firewall and/or antivirus) to contact the Magix servers for verification of your licence for the software?

Jeff
Forum Moderator

Last changed by emmrecs on 8/17/2023, 1:37 PM, changed a total of 1 times.

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam