The main problem were having seems to be with avi files that were inported into the program. You click on one -somtimes it transfers over then freezes up the whole screen except for the mouse--other times it may send it over, but then when you click the play button the screen freezes up. Another thing when you click on the avi file it does ask you if you want to convert the resolution. The jpeg, wm?, and demo seem to work o.k. I did do a reinstall with no luck. I wonder if it needs a codec, if it does not sure where to plug in or download it into. We did install the free download version acouple of months ago and it work o.k. We like the program so I bought one and can't get it to work right. I don't think I can get my money back either.

Thanks for your help