Comments

gandjcarr wrote on 11/20/2012, 4:02 PM

Hi,

You could be getting this message for a couple of reasons.

1. The validation server is not currently available or busy

2. Your network connection is running slow and the connection times out before you can connect

3. If your connection is wireless, your wireless connection may be dropping out during the connection process.

These a just a few reasons that this could happen.  Try it again in a few hours or perhaps tomorrow and let us know if it still happens.

Good Luck,

George

johnebaker wrote on 11/20/2012, 4:32 PM

hI

Also your firewall may be blocking MEP access to the Internet - although you should have got a message asking if you should allow the program to access the Internet.

It would help if you give us more information about your system and any anti-virus program you have running - see here

John

Last changed by johnebaker on 11/20/2012, 4:33 PM, changed a total of 2 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

ajer12 wrote on 11/20/2012, 6:40 PM

I had a similar problem, came up with 'An error occurred while converting the media database. You will not be able to use the database with this product. Please contact support for help with this issue.'  Downloaded and sent in a report but then thought I would give it another go by first rebooting, then turning off 'Anti Virus Real Time Protection' and any applications, Skype, WinZip, SnagIt etc. I could and not really required, running in the background.  Reran the download and install and this time it worked great, turned 'Real Time Protection' and the other apps back on and everything now seems okay.