Comments

emmrecs wrote on 3/10/2025, 9:22 AM

@Stephen-Smith8796

Welcome to the Magix user to user forums. As such, there are no Magix staff here and no-one who visits here can do anything to help you to retrieve your money, sorry!

To resolve this you need to email infoservice@magix.net with full details of the problem, but you also need to be aware of the conditions relating to the cancellation of Magix subscriptions, which you can read here, paticularly section 2.

One other thought: Magix has not sold Designer Pro for some years, it is now exclusively a Xara product, so are you sure the charge was raised by Magix?

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

SP. wrote on 3/10/2025, 10:02 AM

@Stephen-Smith8796 I would also guess you are a customer of Xara?