instruments that were active, purchased are locked after last update

Syed-Ali wrote on 8/9/2020, 6:14 PM

Hello,

I have music maker 2020 premium i worked on project and during the startup I got prompted for update with I did and after that I have the following issues.

1- 8 track limit

after update I was restricted to 8 tracks and it will not open my project asking me to purchase I did not have this limit before update and the project I have been working for 3 days was lost and I can't open it any more, I tried to click button to purchase the $9 add on to activate the unlimited track but it didn't do anything and I can not purchase it,

 

2- Instruments are locked

I had whole bunch of instruments that I have added over the months these instruments are now locked out.

3- Recent credit items

I had 3 credits that I used to get some soundpools and one I used to get Ozone but Ozone is now missing

4- Music Pitch changer popdown is missing

When I drop a loop I was able to change music pitch with scale like (A , D major , C minor) that pop menu is now missing and I can not assign specific scale (d minor or C major etc) to any loops something I was able to do before this last update,

 

UNINSALLED

I uninstalled and removed Magix, reinstalled but nothing changed.

at this point the software is completely unusable for me

Please provide me a fresh install with all activated software + i need unlimited tracks just the way I had it.

Comments

Graham-Hawker wrote on 8/10/2020, 12:52 AM

You haven't activated the software with a serial number. You are using the free version.

johnebaker wrote on 8/10/2020, 3:03 AM

@Syed-Ali

Hi and welcome to the forum.

What is the version number as found under Help, About

. . . . I have music maker 2020 premium i worked on project and during the startup I got prompted for update with I did . . . .

Which update - do you mean upgrade to Music Maker 2021 (MMM 2021) ?

If so did you try logging out of the Store , restart MMM and then log back into the Store again?

There are a number of bugs with MMM 2021 - see this bug list. You may be affected by some of these items.

. . . . Please provide me a fresh install with all activated software + i need unlimited tracks just the way I had it. . . .

This is a user to user forum not Magix Support.

You should be able to download the installer for MMM 2020, it is listed as Music Maker (28), from your account on the Magix website here. Select My products after logging in, there you will see you registered program(s) with download links and serial number.

HTH

John EB
Forum Moderator

 

 

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Robert-Curtis wrote on 12/28/2020, 11:42 PM

Two things: I cannot find a serial number for this downloaded product and suddenly my loops have grayed-out. What's the story?