installation issue

Vangelis wrote on 2/5/2023, 6:47 AM

Hi there, l have recently purchased the MUSIC MAKER 2023 PREMIUM and when l click the exe file to install the software, it keep pausing it self. I keep clicking 'Continue' but after a while an error message is pop up (see below). Any ideas on how to solve that issue? Thanks.

Comments

johnebaker wrote on 2/5/2023, 12:26 PM

@Vangelis

Hi

The download issue is affecting all downloads from the Magix website and has been reported to Magix.

We are awaiting resolution of this issue.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Wombat50 wrote on 3/1/2023, 8:00 PM

Has this been resolved?

Cesar-Sandoval wrote on 3/9/2023, 11:16 PM

Has this issue been resolved'

johnebaker wrote on 3/10/2023, 4:07 AM

@Cesar-Sandoval

Hi

The issue has been fixed and is working as a the time of typing this comment.

Do note that if it is the first part of the program - the Download Manager that you cannot download, this may be your browser blocking the download start, one of mine does this, try a different browser.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Cesar-Sandoval wrote on 3/10/2023, 11:16 PM

Hello,

I only have Microsoft Edge as only browser in my laptop, I have also turned off the  "Ransomware protection" and Microsoft antivirus and download manager keeps pausing.

 

Do you have any other recommendations to initiate the MAGIX music maker premium 2023 download?

SP. wrote on 3/11/2023, 12:14 AM

@Cesar-Sandoval The download manager can pause if the firewall software or Windows Defender are blocking it. So you might change their settings or disable them temporarily.

johnebaker wrote on 3/11/2023, 2:59 AM

@Cesar-Sandoval

Hi

When you click the Continue button does the download continue or stop immediately?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Cesar-Sandoval wrote on 3/11/2023, 12:34 PM

It stops a couple of seconds later, it never goes more than 0% dowload.

johnebaker wrote on 3/11/2023, 12:59 PM

@Cesar-Sandoval

Hi

Assuming you tried disabling the Antivirus program as @SP. suggested and this did not work I would suggest you email Magix at infoservice@magix.net asking for a direct download link for the software.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.