Installation Froze halfway through install

Andrew-Allen wrote on 11/3/2022, 10:59 AM

Just tried to install music maker premium 2023 on windows 11 Professional and it froze halfway through not sure how to proceed any ideas thank you Alienware 17 R4 16 GB ram I have no issues with music maker 2021

Andrew Allen

Comments

SP. wrote on 11/3/2022, 11:05 AM

@Andrew-Allen Do you mean the download stopped? It's possible that Windows Defender or Smart App Control will block the download. You can disable them temporarily.

johnebaker wrote on 11/3/2022, 11:59 AM

@Andrew-Allen

Hi

In addition to @SP.'s comment - if the download stopped and you were using Microsoft Edge, try using a different web browser eg Firefox.

Also check that Windows 11 is up to date, in particular KB5018483 is installed.

HTH

John EB
Forum Moderator

Last changed by johnebaker on 11/3/2022, 11:59 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Andrew-Allen wrote on 11/3/2022, 1:34 PM

Thank you for your replies no the download did not stop it was the installation I have now resolved this and music maker 2023 is installed and running, the problem was a setting in Windows 11 which did not see the installation as a priority and put It on hold I was able to by pass this and the install then completed so thanks again

Andrew Allen

johnebaker wrote on 11/3/2022, 5:26 PM

@Andrew-Allen

Hi

Thanks for the feedback - was this the Windows settings, Privacy & security, Windows security, App & browser control, Reputation-based protection setting (global) and/or Reputation-based protections settings the more granular control options for Edge, and Defender Smartscreen.

It is interesting that mine are off globally by default.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Andrew-Allen wrote on 11/4/2022, 5:41 AM

Hi John no the setting was in the Task Manager the enhanced delivery option did not turn on in this instance, which it usually does I use Chrome as my browser and I am currently using Windows Preview Version 22H22 OS Build 22623.875 I am still testing this version for Microsoft hope that explains what happened also I do not use Defender I have Bitdefender Antivirus I have Edge permanently disabled.

Thank you.

Andrew Allen

johnebaker wrote on 11/4/2022, 8:28 AM

@Andrew-Allen

Hi

Thanks for the clarification. I am still on Windows 11 21H2, as a bug stopped 22H2 being installed, hopefully this is fixed in the latest release of 22H2.

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Andrew-Allen wrote on 11/4/2022, 10:04 AM

Hi John I recently went to 22H2 on my wife's computer so I would say try again make sure you close all running programs before you update it did take a good while to install good luck with that as I am testing Windows 11 22H2 let me know if you do get it this time.

Thanks

Andrew Allen

johnebaker wrote on 11/4/2022, 6:05 PM

@Andrew-Allen

Hi

Thanks for the tip, I will try again once i get some editing that is needed done.

When i tried last week it was going for over 12 hours then failed and rolled back on reboot.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Andrew-Allen wrote on 11/5/2022, 8:25 AM

That seems strange it should take about 90 minutes and that is the longer time I suggest run windows update to make sure your completely up to date and then try 22H2 again I assume you have a good internet connection, and your computer meets the requirements TMP 2 and Secure Boot you can check this in your Bios if your not sure if secure boot is not enabled it will not install that is all I can think of for now keep me posted to how it goes.

Thank You

Andy Allen