Comments

emmrecs wrote on 9/16/2021, 8:50 AM

@Duane-Woodman

Welcome to the Magix user to user forums.

My understanding is that all the Magix "365" products can be installed and activated on a maximum of one computer.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Duane-Woodman wrote on 9/16/2021, 9:11 PM

Thanks Jeff for responding. I do not have the "365" version. In my account under My Products it states "Number of devices that can be used simultaneously: 2" I can have 2 activations under one serial number.

browj2 wrote on 9/16/2021, 9:21 PM

@Duane-Woodman

Correct, as there is no Xara Designer Pro X365 as indicated in your subject line.

In your account, do you have 2 devices already activated? If so, then deactivate one of them and try again. Sometimes a second device activation occurs because of a system or hardware change, thus your main computer may be there twice.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

Duane-Woodman wrote on 9/16/2021, 9:36 PM

It looks like Pro X version 16 is still activated and the new update Pro X 18 is activated also. So deactivating version 16 should free up the problem and allow me to register my second computer. I will give it a try. I am concerned that deactivating version 16 will mess up version 18, but I will do a image backup first just in case. Thank you.

browj2 wrote on 9/16/2021, 10:28 PM

Hi,

No. You can install 16 on two devices, and 18 on two devices assuming that installing 18 does not uninstall 16, thus this could be 4 computers. You likely have different serial numbers for 16 and 18. Make sure that you use the correct serial number with the version.

I have 16 installed on two devices. This is what I see in my account under, you guessed it, Xara DPX365 for Xara 16:

For yourself, do you see 1 or 2 devices activated? 2 different devices?

I am getting a new computer. I will deactivate the first one in the image and activate on the new computer. I will actually probably get version 15, because of the Update Service. So, I'll probably upgrade to 18.5 first.

John CB

Last changed by browj2 on 9/16/2021, 10:29 PM, changed a total of 1 times.

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos