Install Problems

Mark-Barth wrote on 3/13/2021, 3:51 PM

* We just paid for Acid Pro 10 Suite Upgrade from Acid Pro Next Suite, and installed Acid Pro 10 Suite Upgrade, but it isn't showing up on my computer, like it didn't install at all?? Please explain why as it isn't even in a folder on my computer!!

* The only program that can be found is my original, Acid Pro Next Suite, not my new purchase of Acid Pro 10 Suite Upgrade?? So very odd??

* ??Do I need to uninstall the old Acid Pro Next Suite, in order to install the new purchase of Acid Pro 10 Suite Upgrade??
* I've never had to do that before so please help me out?

Thank you, Mark Barth and Renn Reed
www.LiquidIceEnt.com
6413421090

Comments

sheppo wrote on 3/16/2021, 4:46 AM

hi @Mark-Barth

I've not heard of that one before, and certainly when I went from Next to 10 I saw no issues. But I didn't have on 'upgrade', but rather a clean new version. I would contact support about this if I were you. the Support link at the top of the page.

Mark-Barth wrote on 3/17/2021, 11:49 AM

Thanks it turned out to be a Microsoft runtime error