Comments

SP. wrote on 7/17/2021, 7:56 AM

@Martin2412 Contact shop@magix.net

emmrecs wrote on 7/17/2021, 8:32 AM

@Martin2412

Welcome to the Magix user to user forums

The Magix policy on end-user cancellation of a purchase can be found here. Do note that you have to issue the notice of intention to cancel within 14 days of the original purchase.

However, rather than moving immediately to cancel the purchase you could ask for help here! If you give us rather more details about your computer and what, exactly, is or is not happening when you try to run the app, we may well be able to offer advice to you.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Martin2412 wrote on 7/18/2021, 4:23 AM

I dont care about Magix policy, just send my money back. This software is not working for many people and destroying audio drivers. This is SCAM!

johnebaker wrote on 7/18/2021, 5:43 AM

@Martin2412

Hi

Please note this is a user to user forum not Magix Sales or Support, therefore we cannot refund your money, everyone here is a user like yourself.

. . . . I dont care about Magix policy, just send my money back. . . .

When you purchased the program you entered into a contract with Magix. In that purchase process you will have acknowledged that you have read the Terms & Conditions here which form part of said contract between you and Magix.

You must contacting Magix sales as you have been advised by @SP.

John EB
Forum Moderator

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.