I Purchased Movie Studio 18 but actually received Movie Studio 2022

L.E wrote on 12/13/2021, 2:47 AM

Movie Studio 2022 Platinium
Version 21.0.1.92 (UPD3)
Code UG 5929 KA1

Good Morning all,

I am working in a comagny which bought multiple Movie Studio 18 license (7 if I remeber well).

Some of my colleagues installed the soft pretty quickly after we received the serials and installed the 18 version. Me, I have wait a few weeks and after the installation I realized that I installed the 2022 version.

The problem is that some things seems different from the 18 to the 2022 version and because of this non-homogeneity, it causes troubles (for example, the templates of video that I create cannot be used by my collegues).

Morover, I have troubles to export to the .mp4 format which is the one we are using. I have a warning message telling me to try without the hardware acceleration and when I do so, an error message tells me to try with default parameters which is actually the case !

I already try to reinstall from scratch but it did not work.

Your help would be greatly appreciated.

Comments

CubeAce wrote on 12/13/2021, 3:57 AM

@L.E

Hi and welcome to the user to user forums.

You will need to first log into your Magix user account and check which versions of the program are available to you to download.

If it is there you can re-download it. First though open your current version and deactivate it to free up the user licence.

I'm showing you MEP 2022 but your program should show the same. Then make sure the program is thoroughly removed from your system before returning to your account and downloading the correct version.

Once downloaded check it is the correct version.

If it is, do not download any prompts for updating.

Ray.

Last changed by CubeAce on 12/13/2021, 4:06 AM, changed a total of 2 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

L.E wrote on 12/13/2021, 6:45 AM

Hi @CubeAce,

Thanks for your quick anser :)

I actually already try to desactivate and unistall the software but it did not work. Maybe I've done it in a wrong way ?

I have actually installed the correct version of the software according to my user account ("Movie Studio 2022 Platinum").

My main issue is that between the 18 and the 2022 version, some effects does not react the same, such as for example the origin of the video. With my version (2022), the origin of the video is set to be in the middle of the picture. For the 18 version, the origin is in the top left corner. Is there any parameter that I can adjuste to also have the origine in the top left corner ?

Also, I still have my issue were I cannot export to mp4. I did succeed once or twice and all of sudent, I cannot anymore (as exlpained in my first message).

Many thanks for your support.

CubeAce wrote on 12/13/2021, 7:11 AM

@L.E

Hi.

As you may have guessed by now, projects made in newer versions are not always backwards compatible.

Projects made in the previous version should open normally. but not earlier than Movie Studio 2021 as it is a different program to the earlier Vegas Movie Studio 18. Those projects cannot be opened fully by either MS2021 or MS2022 as none of the previous plugins from those versions are currently working within the new program.

If you need to move a clip that is smaller than the frame then use the Size / Position / Rotation tool to drag it into the position you need or reset the appropriate boxes by pressing the >< key in those boxes and use the ◆ Diamond key in the key editor to manually place the setting for the program to remember it if it is not automatically placed there.

How are you trying to export MP4 files?

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

AAProds wrote on 12/13/2021, 7:30 AM

@CubeAce 

Projects made in the previous version should open normally. but not earlier than Movie Studio 2021 as it is a different program to the earlier Vegas Movie Studio 18. 

Ray, there is no Movie Studio 2021; it is/was called Movie Studio 18 (the first Movie Studio version based on MEP). The next version of Movie Studio is Movie Studio 2022.

@L.E The Size/Position/Rotation issue you are seeing is a re-designed method of dealing with the feature. The Movie Edit Pro users on MEP 2022 are on the same "learning curve" as you. Have a look at this thread:

https://www.magix.info/us/forum/update-mep-2022-and-vpx-13-21-0-1-107--1289016/

As Ray says, your Magix account will show what software you can download. If Movie Studio 18 is there, you should be in business after you have completely uninstalled Movie Studio 2022.

I'll call the expertise of @johnebaker to advise on ridding your system of 2022. Thanks John! 😉

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

CubeAce wrote on 12/13/2021, 7:51 AM

@AAProds

Hi Al.

I should know better. Thanks for the correction.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

emmrecs wrote on 12/13/2021, 8:19 AM

@AAProds

Hi Al,

John is currently on his way to begin a skiing holiday so may not be able to reply directly for a day or so, at least.

@L.E

Magix Movie Studio 2022 was an update to Magix Movie Studio 18, released just a couple of weeks or so ago. As Ray @CubeAce has written, this "problem" of the Size/Position/Rotation tool is one which has exercised a number of posters to the forum who use Movie Edit Pro! Movie Studio is a "rebadged" version of Movie Edit Pro; it is Magix longer-term intention that the two products will merge into one.

Unfortunately because you did not immediately download your copy of MMS 18 but waited until MMS 2022 was released you have been rather "caught out" by the release of the latter coming quite soon after the former. If none of the solutions offered here give you access to the MMS 18 download I think you should email infoservice@magix.net, fully explain the situation to them and ask if they can give you the link to download the older version.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

L.E wrote on 12/13/2021, 8:22 AM

Many thanks for the answer.

My unser account show only Movie Studio 2022 Platinium. No signe of a 18 version.

Which I really do not understant is that we purchased the 7 licenses at the same moment, for the Movie Studio 18 version.

Some of my coworkers downaloaded and installed the soft as soon as the SN were given and me, I waited a few more weeks before to do so. Then, I received the 2022 version instead of the 18, but I have actually purchased the 18 version. I do not undertsand...

@AAProds So you are telling me that the "Size/Position/Rotation issue" I am facing is effectively due to a difference betweem the 18 and 2022 version ?

What I mean is that when I put 0;0 as a coordinate of a feature, it get automatically aligned in the middle of the picture like this :

Wheras on the 18 version (the on of my colleagues), this 0;0 point is located in the top left corner. It means that when my colleague try to open the project I'ce made with my version, it does not work as expected.

But, If I understood correctly, there is no way to change this as the 18 and 2022 version changed the way to handle the size and position of the features ?

@CubeAce Yes, I am trying to export to mp4 as you show. But I have the following error message :

It is in French but it bassically says that I need to try without the hardware acceleration. When I do so, I have the following error message :

It says that "an error occured while exporting with an external video codec. Please check and modify the exporting parameters (resolution, image format, etc.). It is sometimes recommended to use standards parameters." But I am actually using the predifined MP4 parameters. How could I restore the standard parameters ?

 

L.E wrote on 12/13/2021, 8:26 AM

@emmrecs Many thanks for the answer. I understand the version issue now. Sorry, I posted my message before to read you.
 

I think I will try to write to "infoservice@magix.net" to either move all of my colleagues to the 2022 version if that is possible. That would be better for us for compatibility reasons (I don't want to have half of my colleagues with the 18 version and the other half with the 2022)...

Thanks again.

CubeAce wrote on 12/13/2021, 9:16 AM

@L.E

Hi.

I would have thought if you all had the same batch of licensing as a group (and within a year of purchase) they should all be entitled to the upgrade. Tell them to go into their programs and Under 'Help' click on 'Update on line'.

Beware sometimes the information box comes up behind the program. To get it to the front of the program go to the task bar and click on the icon.

It should bring up this box.

My program is up to date.

As for the export warnings.

First check your movie settings are correct by going into the programs File / Settings / Movie. Make sure the settings are correct for the project settings.

Then go to the export settings you used last and at the top tick the 'Display all' box and open the list using the drop-down tab to the right after selecting the mp4 export option.

Export the file giving it an appropriate name.

If that is what you have already done you may have to give us more screen shots of each stage of your choices.

Ray.

 

 

 

 

 

Last changed by CubeAce on 12/13/2021, 9:18 AM, changed a total of 2 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

shgrude wrote on 12/13/2021, 9:16 AM

@L.E 

If any of your colleges have kept the downloaded version of MMS18, you should be able to use that on your PC, only apply your own license once asked for.

Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Operating system: Microsoft Windows 10 Home (64-bits) OS 19041.450 (2004)
Memory: 64GB
Sound Card: NVIDIA High Definition Audio
Realtek High Definition Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Graphics Card: NVIDIA GeForce GTX 1060 1920x1080 6GB

L.E wrote on 12/13/2021, 9:40 AM

About the version issue of the software, I do not want to go back to 18 because we will purchase some new licenses for new coworkers and I do not want to have some of them with the 18 and some of the others with the 2022... I guess I will contact "infoservice@magix.net" to ask if we can have an update to the 2022 version for all my colleagues that are with the 18.

@CubeAce The trick about the "Update on line" does not work because it says "No update found"... But thanks for the help.

About the mp4 encoding I am really doing the things as simple as possible.

My movie settings :

The render settings :

The advanced settings (which I did'nt change):

I tried to export to avi and it is working so the issue is really related to the mp4 codec.

CubeAce wrote on 12/13/2021, 11:44 AM

@L.E

Hi.

Can you give me a screen shot of your Program settings / Device options?

Ray.

 

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Scenestealer wrote on 12/13/2021, 6:00 PM

@L.E

Hi

 How could I restore the standard parameters ?

Go to "File > Settings > Reset Program Settings to Defaults" .

Peter

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2022 (V21.0.1.92) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

L.E wrote on 12/14/2021, 12:31 AM

Hi all,

A huge thanks to everybody on this topic. My encoding problem is solved !

All I had to do (thanks to @Scenestealer) is to restor the default parameters. Then, when I tried to reopen my project, Movie Studio told me that the .MVP file had an issue.

I restarted a project from scratch and now I can encode with .mp4 :)

The problem is thus solved. But I still do not get the root cause.

I will now contact "infoservice@magix.net" regarding my version issue.

For the rest, thanks a lot to all of you :)

Have a nice day !