I lost all my redeem credits for instruments and tiny instruments

Oik-Kwon wrote on 5/28/2022, 5:50 PM

Dear Magix,

I lost all my redeem credits for instruments and tiny instruments after new update recently.

I must have 7 or 8 redeem credits each for instruments and tiny instruments.

Please, check and help me.

Below are all my activated products.
When I bought these, 2021 versions include redeem credits each for instruments and tiny instruments.

BEST,
from Oik Kwon

Comments

SP. wrote on 5/28/2022, 6:02 PM

@Oik-Kwon Hello! This is just a user forum. You can contact sales support at infoservice@magix.net

Maybe it helps if you open the program settings and click on the button to clean up the store. This will delete the old cache of the store and it will often work after doing this.

emmrecs wrote on 5/29/2022, 9:02 AM

@Oik-Kwon

Unfortunately, I believe that if the user updates the software to a later version, any credits which were unused from an earlier version are lost, sorry.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

SP. wrote on 5/29/2022, 9:20 AM

I don't think that the credits will be lost by upgrading from 2021 to 2022.

PATIENT-X wrote on 5/29/2022, 9:33 AM

@Oik-Kwon

Hello, welcome

Did you try to logout and login and reset the store?

Stephen

Forum Moderator

Pc self build by me.

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Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

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5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

Graham-Hawker wrote on 5/29/2022, 2:34 PM

Although credits from 2021 should work in 2022 I believe, as it's credits from versions starting 28 that don't work in later versions, I think that some of these might actually have still been based around Music Maker 2020 - all those editions (wow that's crazy spending). If credits aren't working install an older version redeem the credits and then download for the latest version. Although credits for MM2021 Premium Edition should work if they aren't you can either contact Magix or just reinstall MM2021 and redeem those credits.

Oik-Kwon wrote on 5/31/2022, 10:49 AM

Thank you, all. It got solved, I think that there was a glitch after updating new version last week.
I have no issues, now. I love Magix ~~ :)😍😍