I cannot find product in my account

Kiddo wrote on 1/13/2021, 12:27 AM

We purchase the license of Sony Vegas Pro for 3 licenses in Nov 2020

Today, I try to download and get the activation code of the product again because I change the new NB for our staff but when I check on the web (https://www.magix.com/us/support/my-service-center/), I cannot find any product in My account.

When I try to create the activation code again, there shown a message and said "Product has not been registered yet"

Then I go to product registration page and try to check registration again, , there shown a message and said "Serial number already used"

So could you please advise me, How we gonna do for download and reactivation the product?

Comments

ericlnz wrote on 1/13/2021, 1:12 AM

Vegas products have their own forum.

Please refer to the Important Posts at the top of this forum page for direction to the Vegas forum.

Kiddo wrote on 1/13/2021, 1:34 AM

Vegas products have their own forum.

Please refer to the Important Posts at the top of this forum page for direction to the Vegas forum.

I ask on the Vegas Product forum page also, but still no any solution or answer.