Comments

MORTON-MATTSON wrote on 2/14/2023, 4:47 AM

I SUCCESSEFULLY LOADED THE VOUCHER-CODE UMBRELLA, BUT FAILED AFTER DOWNLOADING THE FIRST OF THREE PACKETS. I FOUND A CONFUSING MESSAGE ABOUT NOT USING DASHES. I AM 84 AND STUMPED!

MORTON-MATTSON wrote on 2/14/2023, 4:47 AM

HELP!

MORTON-MATTSON wrote on 2/14/2023, 4:57 AM

ARE YOU ABLE & WILLING TO RESPOND? IF NO, PLEASE GIVE ME YOUR INTERNATIONAL PHONE NUMBER.

emmrecs wrote on 2/14/2023, 5:34 AM

@MORTON-MATTSON

Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry!

First, please don't post entirely in CAPITALS! It is considered to be the forum equivalent of SHOUTING and is unlikely to encourage other users to respond to you!

Second, because this is a public forum, confidential data, like your coupon code, should never be published here. Hence I ahve edited your first post.

Third, please tell us exactly which Magix product you have bought.

Fourth, the voucher code you have has to be redeemed, full information on this page. Redeeming the voucher will produce an email with links to download your software AND the email will also include the all-important serial key(s) required to activate your product(s).

Finally, there is no phone number for Magix Support, sorry. Support is offered, initially via this forum (so from other users) and then, if we are unable to help, via the Support link to be found in the header of any forum page.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

emmrecs wrote on 2/20/2023, 3:20 AM

@alberto-m

Welcome to the Magix user to user forums.

Unfortunately, your first post here is asking a completely different question to the one the OP asked. Please do not do this but rather, start a new thread with full details of the Magix software you are using and the exact error message you see.

Thank you.

Jeff
Forum Moderator

 

Välkommen till Magix-användaren till användarforum.

Tyvärr ställer ditt första inlägg här en helt annan fråga än den som OP ställde. Vänligen gör inte detta utan starta en ny tråd med fullständig information om Magix-programvaran du använder och det exakta felmeddelandet du ser.

Tack.

Jeff
Forummoderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam