Comments

emmrecs wrote on 7/6/2020, 3:36 AM

@MaryAnne-Callaway

There is no phone number for technical support, sorry.

All Magix support requests are created via a logged ticket system. This page is where you should start.

HTH

Jeff
Forum Moderator

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MaryAnne-Callaway wrote on 7/6/2020, 2:42 PM

well, I tried to do that, but it is telling me I need to purchase a support voucher because my product is too old...which is insane because I only bought it 3 weeks ago. And I even tried to purchase the support voucher, but it just sent me into a loop, going back to the original page

Graham-Hawker wrote on 7/6/2020, 2:45 PM

well, I tried to do that, but it is telling me I need to purchase a support voucher because my product is too old...which is insane because I only bought it 3 weeks ago.

This happens a lot. Log out of your Magix account online ( on all devices you might have logged in with). Then log back in and it should work.