help! please!!!!

macker71165 wrote on 1/27/2018, 9:07 AM

hi am new to this kind of daw just downloaded and paid for mmm and i cant open the online store it just appears a blank box and it wont let me activate my program (blank box again after i enter my serial) any idea guys thnx in advance

Comments

emmrecs wrote on 1/27/2018, 9:11 AM

Hi, welcome to the Magix forums.

Rather more detail about your computer and the actual version of the program you have would be very useful; see this post for the information we really need.

However, the most obvious question to ask is whether MM is allowed by your antivirus and/or firewall to contact the Magix servers?

Jeff
Forum Moderator

macker71165 wrote on 1/27/2018, 9:53 AM

hi jeff am using Windows 7 Professional, 64-Bit quad core, 8mb ram,266ghz i just purchased music maker premium edition 2018 and also samplitude 2017 edition which also am having problems starting up after updating getting msg.. 0xf755b405 memory cant be read also i cant activate mmm because all i get is blank box after entering the serial and the online app wont open it freezez....thnx in advance

emmrecs wrote on 1/27/2018, 10:20 AM

Hi. Thanks for the additional information.

Unfortunately, there is still more precise details we need. "quad core" refers to your CPU, but precisely which CPU do you have? "8mb ram", I assume is intended to say 8GB RAM? "266 ghz", is presumably intended to refer to your CPU; in which case it is far more likely to be actually 2.66 GHz.

A quick Google search on that error code seems to suggest it means that an update has failed to install properly, which is sort of confirmed by what you've written.

You've also not confirmed whether or not your antivirus and firewall are correctly configured to allow your Magix programs to connect to the Magix server.

One other thing: have you rebooted your computer at least once since you attempted to install any updates?

My very strong suspicion is that there is something "not quite right" about the configuration of your computer and, in those circumstances, only Magix Technical Support can offer you the direct help you need. If you raise a support ticket here one of the first things they will ask you to do is to download and run their SysCheck utility. This runs a very full scan of your computer and sends the data to Magix, to allow their support staff to help to diagnose what the problem is on your computer.

HTH

Jeff

johnebaker wrote on 1/27/2018, 10:27 AM

@macker71165

The specification details are not sufficient we need the following:

Computer make and model and specification - processor make/model, graphics card or chipset make/model, audio card or chipset make/model, RAM, hard drive configuration and sizes?
Antivirus (AV) program/ suite name and version?
Are you using Windows Firewall or has this been disabled by your AV program/suite if you are using a third party program.

John EB

EDIT: look like Jeff beat me to the question 😀

macker71165 wrote on 1/27/2018, 5:09 PM

hey thnx for ya help guys and getting back so quick! just too let you know i sorted all my problems with a graphics card update! phewww! thnx again

johnebaker wrote on 1/29/2018, 4:04 AM

. . . . i sorted all my problems with a graphics card update . . . .

Thanks for letting us know. Was this a graphics card driver update or a new graphics card?

If a new graphics card can you post the make/model of the old one and the one you updated to.

Thanks

John EB