Give my money back!! And stop stealing money!

Trine-Andreassen wrote on 11/25/2020, 2:09 AM

I bought music maker and love it. But How many times I sit and struggle with support both on email and facebbok site I can not get the download links for my product. But they take a lot of money EACH MONTH from me! The bank kant stop it, I cant stop it and Magix do not want to help me! Today they did it again. I have sent lots of emails and tryed to stop this. Now it it enough. Tomorrow I am going to the police! If they can not deliver the product, they should not take money. And now there is a lot of money after all this time. Someone help me? How can I solve this? /Trine Andreassen

Comments

Trine-Andreassen wrote on 11/25/2020, 2:10 AM

And now they just blocked me of the facebook site, I wrote there so others could see what they have done. No bad words I used.

johnebaker wrote on 11/25/2020, 6:20 AM

@Trine-Andreassen

Hi

. . . . But they take a lot of money EACH MONTH from me!  . . . .

I would assume you have purchased the Loops Unlimited subscription, in which case there are no separate 'download links' - open the Store and you should find that you can download and install any of the Soundpools you wish.

If you wish to cancel see this topic.

John EB
Forum Moderator

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Trine-Andreassen wrote on 11/25/2020, 10:49 AM

Yes I have but tryed to stop the sbskribtion when they couldnt fix downloadlink for music maker after i krashed. Couldnt use either soundpools or music maker and the subskription just went on. Emailed and asked both support on the homesite and facebook.