Extra content Video deluxe 2023 Premium is not visible in program

h-vanBommel wrote on 6/29/2023, 10:23 AM

I have gone through the full installation and it fails to make the extra content like movie shablons visible in the program.

When I go to Help and choose to install extra content, they are all visible but I can't tick anything. So it looks like everything has succeeded, but is not visible with the templates.

Version 22.0.3.172 (UPD3)

UG-code 8474 KA1

Comments

emmrecs wrote on 6/29/2023, 10:45 AM

@h-vanBommel

Welcome to the Magix user to user forums.

Have you registered and activated the program by entering your supplied serial key and email address on the registration screen? If not, you must do this before you can access any of the additional content.

Once registered and having selected the Install additional content screen you should see something that looks like this:

Note: I have the Suite edition so there may be additional items on my list that are not on yours, but you will see every item is listed as "Installed on ..." because they are already installed.

Can you provide a similar screenshot from your computer?

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

h-vanBommel wrote on 6/30/2023, 5:40 AM

Dear Jeff,
Thank you for your fast reply. I used the serial key (P3-) of the main program to activate the content in stead of the G3- key. And I did not click the tiles to open. My mistake. It is all there.
:-)

Problem solved!

All the best,

Dik

emmrecs wrote on 7/1/2023, 3:00 AM

@h-vanBommel

Great to hear this is resolved for you, and thanks for the feedback! Happy movie editing.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam