Error with Soundpool files

rob-johnson wrote on 4/13/2017, 12:19 PM

I downloaded and installed the software from GOTD today. Then I purchased the "No Time" Soundpool with the provided coupon.

But when I try to play or load one of the sounds in that Soundpool, the program displays the following error message:

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The file format of D:\ProgramData\MAGIX\Common\Soundpools\Shop\Rock Pop - No Time\Bass\Bergen Bass A 6.mxcOGG cannot be read by MAGIX Music Maker.

Please make sure that the drive is not full or write-protected.
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The drive is neither write-protected nor full.

I changed the location of Soundpools from the default location when installing the program. Could that causing the problem?

Also, the included demo Soundpool called "Music Maker - Feel good" works fine.

I'm running Windows 10. MusicMaker version is 25.0.0.24.

Thanks for any help!

Comments

johnebaker wrote on 4/13/2017, 1:22 PM

We need more information:

. . . . MusicMaker version is 25.0.0.24. . . . .

The full name of the program as found under Help, About

. . . D:\ProgramData\MAGIX\Common\Soundpools\Shop\Rock Pop - No Time\Bass\Bergen Bass A 6.mxcOGG cannot be read . . . .
What is your hard drive configuration?
Is Windows installed on drive C: or D: ?
Did you purchase the soundpool direct from Catooh or through the Magix Store?
How did you install the soundpool if from Catooh?

John EB