Error que me cierra el programa

Jordi-RiquelmeCivit wrote on 10/31/2023, 7:03 AM

The deluxe video 15 Plus, Version 8.0.0.62 (C1), I get the message “Error in the memory allocation request, there may be no available memory left or an internal error has occurred.”

After repeatedly accepting, I get the following red box with these messages:

Error in the module “Videoluxe.exe” (loading address 0x00400000) at address 0x0044611 with exception 0xc0000005 “ACCESS_VIOLATION”

Attention! Some internal memory structures may have been damaged, making it impossible to save correctly.

And the program closes and doesn't let me continue. I can't continue working.

In C: there is 24 GB free and 280 GB on the storage disk. I don't understand the error message.

I work with Win 10 and have done many jobs without problems so far.

El video deluxe 15 Plus, Version 8.0.0.62 (C1), me sale mucho el mensaje “Error en la solicitud de asignación de memoria puede que no quede memoria disponible o que se haya producido un error interno”.

Después de aceptar repetidamente, me sale el siguiente cuadro rojo con estos mensajes:

Error en el modulo “Videoluxe.exe” (Direccion de carga 0x00400000) a la direccion 0x0044611 a Excepcion 0xc0000005 “ACCESS_VIOLATION”

¡Atención! Algunas estructuras de la memoria interna puede haberse dañado, lo que no permite guardar de forma correcta.

Y se cierra el programa y no me deja continuar. No puedo seguir trabajando.

En C: hay 24 GB libres y en el disco de almacenamiento 280 GB. No entiendo el mensage de error.

Trabajo con Win 10 y he realizado muchos trabajos sin problemas hasta ahora.

Comments

johnebaker wrote on 10/31/2023, 10:20 AM

@Jordi-RiquelmeCivit

. . . . In C: there is 24 GB free . . . .

This would not help with the issue you are having, it is recommended that you have at least 15% free space on large drives eg 2TB or more , and 20% minimum on smaller drives, any less than this Windows can start to struggle.

We need more information to help diagnose the issue(s) you are having:

The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

As you are getting an error message - see this tutorial on how to use the Windows Reliability Monitor to get more information on the cause of the crash and post a screenshot of the results.

Are the graphics card/integrated GPU drivers up to date?

A screen shot of the Program settings, Device options tab would help.

John EB
Forum Moderator