Comments

emmrecs wrote on 1/5/2022, 10:56 AM

@Pal-Laurinyecz

Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry.

The problem you are seeing could be caused by a fault at the Magix server, I think. Assuming your Update Service is still current and that you are, therefore, still allowed to access the online catalogue, I think you need to email infoservice@magix.net and request their help, quoting the error message in full. I doubt whether any other user can provide help with this particular problem.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

phillip wrote on 8/30/2022, 7:33 PM

For what it's worth I am having the same problem. I uninstalled and reinstalled Xara and the issue was resolved - for a short while. Now, the problem has returned.

PATIENT-X wrote on 8/30/2022, 7:39 PM

@phillip

Hello, welcome

As advised see @emmrecs comment above.

See similar issue in this thread here.

Stephen

Forum Moderator

Last changed by PATIENT-X on 8/30/2022, 7:42 PM, changed a total of 1 times.

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Azza Pyramid 804 case

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johnebaker wrote on 8/31/2022, 2:54 AM

@Pal-Laurinyecz

Hi

in addition to the above comments, once you get connected back to the Online Gallery, I would advise you to download all of the Online content to your PC, this will save issues with connectivity.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

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