Error code: -24

Tomasz-Dobrowolski wrote on 3/11/2023, 3:45 AM

Hello. 

I have a problem with Movie Studio 2023 Platinum.

I import a video file in MPEG-4 format into the program and I get the following message:


The program needs access to a file with MPEG-4-Codec. For copyright
reasons, activation is required. Would you like to activate MPEG-4-Codec now for free?

I click: Activate online and another message appears:

This serial number has already been registered to another email address. please
contact MAGIX support.
Error code: -24


Please help.

Comments

me_again wrote on 3/11/2023, 4:56 AM

Greetings and welcome to the user to user forum.

I recommend you contact Magix Customer Support as mentioned here

https://www.magix.info/us/support/article/how-to-solve-error-24--2/

AndyW

"Just when I think I've learned the workrounds of MEP/MS the bounders go and update it"

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