Thank you for your response - The product is Audio Cleaning Lab 3. I did an upgrade to version 3 from version 2. I installed 2 first. The serial number is procured from the E-mail confirmation letter that was sent over night.

Yes, there were two Windows updates recently. On all 7 of my Windows 10 Pro computers. Two computers were rendered unusable because apparently the update did not support the motherboard/computer configuration. No post at all even though they were fine the day before and I cannot go back with the installation. The MB was newer but possibly more than 5 years old.

Yes the programs for SoundForge are installed normally and located on the C:\\ Drive in the Program Folder for 64-bit installations.

The folders and everything associated with the SoundForge applications were gone and not in the recycle bin. The icons included were missing from my desktop screen and Windows had rearranged itself after the upgrade. In fact the icons never stay where I put them even with advanced measures taken to make sure that they do not get re-arranged. (I have a 30 year background in IT). Two of my computers are never, ever on the network because they both control musical instrument applications that cannot upgrade the system and both of those computers have installed and somehow downloaded updates despite zero network or wireless connections.
It is the computer that I run my Virtual Pipe Organ on that was almost $10,000.00 that was rendered useless and it cost me more than $8,000.00 to replace that computer with one that has a lesser profile. Microsoft is zero help and you can only get an AI help system or they tell you to un-install Wiindows and install from scratch the OS. That is ridiculous especially since the computers will not post or beep.

@Jeffery-Rowley

Hi

. . . . Audio Cleaning Lab 3. I did an upgrade to version 3 from version 2. I installed 2 first. The serial number is procured from the E-mail confirmation letter that was sent over night. . . . .

Were you trying activate ACL 2 with the ACL3 serial number or vice versa? In either case this would give the error message you received

. . . . Two computers were rendered unusable because apparently the update did not support the motherboard/computer configuration. . . .

Did all the computers update to Windows 11?

. . . . Two of my computers are never, ever on the network because they both control musical instrument applications that cannot upgrade the system and both of those computers have installed and somehow downloaded updates despite zero network or wireless connections.. . . .

There are only 2 ways a computer could update/upgrade Windows - via an online Internet connection, or manually, ie the updates downloaded on another PC and put on, for example, a memory stick for installation on the none connected PC's.

If you were relying on a disabled network interface to keep them offline, and the PC's were still connected by cable to the network, this is not a permanent/secure solution, if Windows encounters an issue on startup it may, either automatically or request the user to run hardware troubleshooter(s), and reset the computer hardware.

John EB

Hello,

I guess the problem solved itself. BUT...I have to 'authenticate' every time I have opened the software. Perhaps the 'sale.' transaction was out of synch with the auto e-mail server. i.e. they sent the approved serial number before the servers had realized there was a complete purchase. It is still baffling to have to authenticate every-time especally since the iLOK add-on's behave fine.

About the Windows 10 PC's. No did not upgrade to Windows 11, just the latest update for Windows 10. These computers do not have 'network settings' disabled, but it physically has never been connected with a wire and/or wireless fob. Any transport between my networked computers is done via a USB stick that has been stripped of everything except the files that I need to have transferred.