Comments

emmrecs wrote on 4/21/2021, 5:06 AM

@Dawit7

Welcome to the Magix user to user forums.

Where, exactly, did you buy this new out of the box product? MM Live 2016 is now rather an old product, to say the least.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 4/21/2021, 7:58 AM

@Dawit7

Hi

In addition to @emmrecs comment, the error message means the serial number has already been registered to another email address.

. . . . That can't be because this is new out the box. Music Maker Live 2016 . . . .

Was the box still sealed with the anti tamper label intact?

Given the age of the program - did you purchase a 'used' boxed copy of the program?

If so the software has not been de-registered by the seller and you need to get in touch with the seller to get them to notify Magix Sales that they have sold the program on and ask them to de-register it from their account.

John EB
Forum Moderator

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Dawit7 wrote on 4/21/2021, 5:07 PM

@johnebaker @emmrecs I bought it at office Depot some years back and it was still sealed it's just been sitting on my shelf until I opened it and loaded it last night​​​

johnebaker wrote on 4/22/2021, 2:35 AM

@Dawit7

Hi

Thanks for the clarification.

This issue needs you to you contact Magix Sales by email to infoservice@magix.net and give them the information on the information you have posted above.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Dawit7 wrote on 4/22/2021, 4:39 PM

@johnebaker Thank you for your responses and I will contact them have a good day.