DP won't start - Deactivate Pop-up. BUT the device is activated

onlye wrote on 9/18/2018, 2:09 PM

I tried to start DP this afternoon and it get a pop-up that says I have to deactivate a device to register this new one. I login and THIS DEVICE IS REGISTERED. Ran fine until today this started. I can't us my software. Sent a support tickt to Magix but I expect it will take days for them to respond. If I want to call support I have to pay FOR THEIR DAMN ERROR. My first experinece with support moved from Xara to Magix. Not impressed and quite frustrated.

Comments

emmrecs wrote on 9/19/2018, 1:41 PM

@onlye

Have you tried deactivating the "device" which is currently registered and then reactivating it? No guarantees, but sometimes such rather extreme measures do work. 😃

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

onlye wrote on 9/19/2018, 6:35 PM

Thanks. Yes, I finally did that yesterday and it did work. I was concernd that Magix says can only be done each 30 days. Still no response from Magix support.

emmrecs wrote on 9/20/2018, 3:37 AM

Hi.

Glad that worked, and thanks for the update. 😀

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

onlye wrote on 9/22/2018, 2:00 PM

So Magix addressed my issue by deactivating all activations. I had to reinstall DP to get it to activate. Now the Content Catalog doesn't work right. Magix support sucks.