Download never happens

Michael-Kozlowski wrote on 2/4/2023, 7:23 PM

I just purchased MAGIX Movie Studio 2023 Suite. I received the download link and clicked on it. I saved the .exe file to my programs folder. I double clicked on the executable and the download window opened up. After 20 or 30 seconds the download stopped without any of the 1.16gb being downloaded. I repeated the same process with my antivirus disabled and the same thing happened. I then went to the Service Center, selected my new product and the same thing happened.

Comments

Laura-Smith wrote on 2/4/2023, 10:36 PM

Yep, same thing is happening to me, I've been trying to download for four hours. I have the exe file and it finally says it downloaded 25% after 3 hours and then says it went out try again.

ericlnz wrote on 2/5/2023, 1:27 AM

Several of you are having this problem both here and on the Vegas forum

Presumably there is a problem with the Magix server(s). Being Sunday morning in Europe it's unlikely to get fixed before Monday.

Glyn-Fletcher wrote on 2/5/2023, 2:44 AM

I just purchased MAGIX Movie Studio 2023 Suite. I received the download link and clicked on it. I saved the .exe file to my programs folder. I double clicked on the executable and the download window opened up. After 20 or 30 seconds the download stopped without any of the 1.16gb being downloaded. I repeated the same process with my antivirus disabled and the same thing happened. I then went to the Service Center, selected my new product and the same thing happened.

Same problem with me. It just will not download. May ask for a refund if it continues.

emmrecs wrote on 2/5/2023, 3:03 AM

@Glyn-Fletcher

Please read the post from @ericlnz directly above yours. There seems to be a problem with the Magix servers at the moment. Magix staff have been alerted to this.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Michael-Kozlowski wrote on 2/6/2023, 5:55 PM

The server issue appears to have been the problem. I tried again moments ago and the download and installation was successful. Thank you all for your assistance.