Different Download Sizes

ARTHUR-LEITELL wrote on 7/8/2022, 11:54 AM

Windows 10 64 Bit. The Magix Movie Edit Pro Software download shows a different size (1.17GB) than the download progress bar (609.40 MB). When the 609.40 MB is complete the installer generates a Popup that says the file expected is a different size than the downloaded file and the download must start over. Is there a way to get the correct file downloaded or the expected file size adjusted?

Comments

CubeAce wrote on 7/8/2022, 12:23 PM

@ARTHUR-LEITELL

Hi, and welcome to the user to user forums.

You are not the first person to suffer this and as yet I don't think any of the users here know why this happens.

As far as I know the downloads available from our own Magix accounts have not suffered this and we have not been able to confirm this behaviour.

So far the advice has been for you to contact Magix at infoservice@magix.net with details of your problem.

Scroll to the bottom of this web page to find that email address.

They then as far as I understand it send a different web location to you to download from.

So far, no-one has come back saying that did not work.

Before that though you could right click on the download manager and select Download as administrator and see if that helps.

For future reference Movie Edit Pro is now known as Movie Studio if you are looking for the topic heading to ask about the program.

 

Ray.

 

Last changed by CubeAce on 7/8/2022, 12:26 PM, changed a total of 1 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 566.36 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

ARTHUR-LEITELL wrote on 7/8/2022, 12:30 PM

I have done the "Install as Administrator" also. It's something in the installer that I downloaded from the confirmation e-mail that lists the application installation program as one size but once the installer queries the download portal, it tells the installer that the size is different. It will download the smaller "609.4 MB" file but it seems to do a checksum or just a size check and because the downloaded file is a different size than expected, it considers it corrupt and doesn't even save the file. Your choices at that point are to download the same too-small file or cancel. Neither of which will move to the installation step.

CubeAce wrote on 7/8/2022, 12:56 PM

@ARTHUR-LEITELL

Hi.

Then I suggest you email the Magix team using the email address I gave you in my last reply as there are only users on the forums. There are no Magix staff here to help. As it is the weekend now I doubt you will get a reply before Tuesday but they are normally good at sorting this out.

On the forum we have asked others with this problem about their version and build of Windows, the web browser they have used and other various questions to no avail.

Please understand, while frustrating for you, most of us have not experienced this and have no idea of its cause.

Only that in the past other users suffering the same problem you seem to be having is cured by the optional download link provided by Magix. I have no idea what that is and may vary from user to user or it may have something to to with the download installer itself. I have no idea. I can only advise on what seems to have worked for others in the past.

Sorry.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 566.36 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

ARTHUR-LEITELL wrote on 7/8/2022, 1:01 PM

I have done that and received confirmation of receipt of my email. Just waiting for them to reply.