Comments

johnebaker wrote on 10/9/2022, 10:15 AM

@Atlas-Rogers

Hi

Did you check the Spam folders in your email program or email provider webmail?

If so and the email is not there, try contacting Magix be email to infoservice@magix.net.

HTH

John EB
Forum Moderator

Last changed by johnebaker on 10/9/2022, 10:15 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Atlas-Rogers wrote on 10/23/2022, 5:00 PM

Hi,

Thank you for replying. Yes, I checked the spam folder and nothing was there. I have sent an email to shop@magix.net and got a reply from someone asking for the voucher code since I bought the software in store. Hopefully they can help me with my issue.

Thanks,

Rogers