Comments

johnebaker wrote on 2/10/2021, 2:14 PM

@alexandra-kingzett

. . . . Music Maker Edition with 64bit has been crashing since resent update. MGXFEB2021 . . . .

Updates have version numbers eg 29.0.5.32 being the latest - what is the current version of Music Maker (MMM) 2021 as found under Help, About, and the variant - Free, Plus, Premium or one of the special editions?

What version were you running before the update?

More information on the crashing is needed, eg is it reproducible , if so what steps cause the crash?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

monique-Wyatt wrote on 2/27/2021, 9:03 PM

I am having the same problem with this version. I can reproduce it. Is when using the soundpool "House by the Sea" Brass area. starting with TrumpSolo B, then on down the list ,when you select one of them then the program crashes.

emmrecs wrote on 2/28/2021, 3:39 AM

@monique-Wyatt

Please read the post by @johnebaker directly above yours, and answer the questions he asks. We really do need that additional information in order to have any chance of being able to help you.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 2/28/2021, 4:03 AM

@monique-Wyatt

Hi

Are you also getting an error message like this:-

These are the loops I have in the Brass section

As you can see there are some missing loop files in different keys in House by the Sea.

Please raise a support ticket through the Support link at the top of the page - see this guide on how to navigate the support system.

HTH

John EB
Forum Moderator

Last changed by johnebaker on 2/28/2021, 4:04 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.