What is the best way to get a confirmation receipt from a purchase from this company? I have sent emails 3 days ago and tried calling and i never get a reply. I received an order number email but no confirmation email with an itemized receipt. Thank you for any help
Hello, Welcome
Please contact Magix at infoservice@magix.net providing details of your purchase.
Forum Moderator
Welcome to the Magix user to user forums.
The email address for customer service is infoservice@magix.net. However, in my experience, the initial email you received is the confirmation and receipt.
Exactly which Magix product did you buy?
Jeff
Forum Moderator
I purchased two MAGIX products earlier today and have received NO emails other than replies to my queries about why I did not receive a confirmation email. Three hours ago, I received a reply to one of my messages telling me "our Customer Service Team will respond shortly". The products have been paid for but have not been provided to me. Sending confirmation messages is not rocket science. Amazon and other online sellers manage to send customers one almost instantaneously after a purchase is completed. I can't understand this casual approach to fulfilling your obligations. "We'll get around to it" falls well short of an acceptable response.
The confirmation message is not in my spam folder. As soon as my purchase is posted to my credit card account, I plan to dispute the purchase if the confirmation message is still MIA.