Cant open my program

David-Bartholomew wrote on 7/27/2024, 1:37 AM

I have updated my pc with new equipment and Movie studio 23 Platinum will not open

Comments

johnebaker wrote on 7/27/2024, 2:26 AM

Hi and welcome to the forum.

We need more information to help diagnose the issue(s) you are having:

The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

Are you getting any error messages, if so then please quote them in full or provide screen shots.

Check the Windows Reliability monitor to see if there are any crashes for Movie Studio recorded, if so post a screen shot of the error message - see this short tutorial on how to use the Reliability monitor.

John EB
Forum Moderator

David-Bartholomew wrote on 7/28/2024, 6:17 PM

I seemed to have solved my problem, Magix just seems to make things very complicated. Yes I updated my Pc to win 11 and all workings but this is only company that have caused problems in many directions.

johnebaker wrote on 7/28/2024, 7:16 PM

@David-Bartholomew

What was the solution, it may help other users?

John EB

David-Bartholomew wrote on 7/29/2024, 12:51 AM

By sheer good luck is all I can say. I even tried to reinstall but that just was not going to happen, So changing my that I that only updated a short time back. All happened then.

johnebaker wrote on 7/29/2024, 1:37 AM

@David-Bartholomew

Thanks for the feedback.

John EB