Comments

johnebaker wrote on 1/24/2021, 9:14 AM

@Sylvester-Palmer

Hi

We need more information on what you are trying to do, the problem you are having, any error messages you are getting, and the Music Maker variant (Free, Plus or Premium) and version number as found under Help, About.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Sylvester-Palmer wrote on 1/24/2021, 5:27 PM

It doesn't have any sound, if hit any instrument, that message comes up and I don't know why, its a new laptop

emmrecs wrote on 1/25/2021, 4:31 AM

@Sylvester-Palmer

Please answer ALL the questions @johnebaker asked.

As a guide to what is really helpful to fellow-users, please read this post.

We are more than willing to try and assist you but you need to help us!

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Sylvester-Palmer wrote on 1/30/2021, 9:21 PM

I touched anything and then this pops up

emmrecs wrote on 1/31/2021, 3:32 AM

@Sylvester-Palmer

And the other details requested?

Please re-read ALL the previous replies that you have received and at least try to answer ALL the questions posed. It is a pain, perhaps, to do this but, at the moment we have next to none of the information we really need if we are to have any chance of being able to help you.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam