Cannot redeem soundpool

Heich wrote on 6/16/2021, 4:52 AM

I just purchased Music Maker Deluxe 2021 and when trying to redeem a soundpool I get a popup telling me i have credit for music maker store but when i click on it all i get is white page with nothing on it and nothing happens. Please Advise

Comments

Graham-Hawker wrote on 6/16/2021, 5:25 AM

Close the white page and you'll find the credits at the bottom of the store tab.

Heich wrote on 6/16/2021, 8:04 AM

Sorry I don't follow what you mean! If I close the full screen white page nothing shows or happens!

johnebaker wrote on 6/16/2021, 8:43 AM

@Heich

Hi

See this tutorial about redeeming and using credits, once you have closed the white screen you are part way there.

John EB
Forum Moderator

Last changed by johnebaker on 6/16/2021, 8:44 AM, changed a total of 2 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

SP. wrote on 6/16/2021, 8:43 AM

@Heich

Here is a screenshot

Graham-Hawker wrote on 6/16/2021, 8:58 AM

Sorry I don't follow what you mean! If I close the full screen white page nothing shows or happens!

 

You've already pressed the redeem credit so it's already happened. I can see you have credits listed at the bottom of the shop screen