Magic Video Easy info:

Version: '7.0.1.145 (UDP3)'
UG Code: '8141KA2'

When I try to import an .mp4 video from my computer, in this newly-installed program on a new windows 10 installation, I get the following error messages:

1) The program needs access to a file with MPEG-4 Codec. For copyright reasons, activation is required. Would you like to activate MPEG-4 Codec now for free?

2) This serial number has already been registered to another email address. Please contact MAGIX support.

Error code:-24

3) The file format bla_bla_path_and_bla_bla_filename.mp4 cannot be read!

Make sure the drive is not full or write-protected.

If you do not have authorization to write or read from this path, please contact the administrator.

Can anyone help please?