cannot get any sound from speaker.

Apache01 wrote on 4/23/2023, 2:07 PM

Hello,

I use audio cleaning lab 2016, on windows 10 22H2 and the software is up to date, to hear the sound I use a Startech 7.1 USB sound card, the software detects the sound card and I can see that Audio cleaning lab show the box at the top of the screen show sound volume is fine, but I get no sound from the speakers that I am using, Have tried the spakers in the head phone slot on my hifi and the spakers work fine.

Any help to fix this issue would be great.

Thanks

Comments

emmrecs wrote on 4/24/2023, 3:47 AM

@Apache01

Welcome to the Magix user to user forums.

As a first step towards resolving this please go to your computer's Control Panel>Sound>Playback tab and check which device is set as the default output. The tab will look something like this:

(This is a screenshot of mine; yours will certainly be different!)

Check exactly which device has the green tick against it to indicate the default device. In your case it should show your USB soundcard.

If that does not help please post a screenshot of your computer's Sound>Playback tab, i.e., your version of what I've posted above.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Apache01 wrote on 4/27/2023, 11:39 AM

Hello Jeff

Thanks for getting back to me, please find a screen shot of what you ask for.

hope this help

 

emmrecs wrote on 4/27/2023, 4:02 PM

@Apache01

Thank you for the screenshot. It shows your default output as Headphones, you need to change to one of the Speaker options shown. I would suggest first trying the option which is listed first on that screen, although it says your speakers are not plugged in! So, are they actually connected to that USB Audio device?

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Apache01 wrote on 4/30/2023, 11:26 AM

HI Jeff

Thanks for getting back to me I change it to the first option but still get no sound from the speakers.

Any more help would be great.

Thanks

johnebaker wrote on 4/30/2023, 3:25 PM

@Apache01

Hi

. . . . Startech 7.1 USB sound card . . . the software detects the sound card and I can see that Audio cleaning lab show the box at the top of the screen show sound volume is fine, but I get no sound from the speakers that I am using . . . .

How is this connected to the computer - SPDIF, USB or 3mm jack stereo cable to the Line in?

Which output setting shows the Startech device in ACL

If using the SPDIF input the image above shows the Start-Tech device is not plugged - is the optical cable good?

If USB are you using the cable that came with the device and plugging it into a USB 2 socket - not all old USB 2 devices are correctly detected in a USB 3 socket?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

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Apache01 wrote on 5/3/2023, 4:30 AM

Hello John EB

Thanks for getting back to me.

some of the hardware in my PC has had it, so I am going to replace the hardware and then format the hard drive and then do a clean install of windows 10 22H2.

Thanks

Apache01 wrote on 2/1/2024, 1:23 PM

Hello,

the issue is now fixed. On the star tech sound card cannot have sound come out of it, you have to use the build in sound on PC, and just use the sound card for line in.

Thanks