Cannot activate the Video Saver! (2023) software

VLADIMIR_BC wrote on 12/22/2023, 11:11 AM

I bought the Video Saver! (2023) software directly from magix.com and installed it from the CD I received (only as admin was I able to do it). I registered the VideoSaver product, and it was successful. Next, I tried to activate it, and I received both into the application and online on the Magix site, only error messages: 1) Inside the application, when I'm launching it, I'm required to enter the serial number and the email address. As a result, I receive a message that I'm not connected to the Internet :D 2) On the magix.com site (https://www.magix.com/gb/support/my-service-center/), I'm required to enter the serial number and the ComputerID*; as a result I receive an error message like
"Error activating
No activation could be created; please try again later."
My OS is Windows 11 (64 bits) running on a Lenovo ThinkPad 16MB RAM, with AMD RYZEN7 processor.
I need to use this product right now. Very urgent. Can anyone help me?

Comments

CubeAce wrote on 12/22/2023, 11:33 AM

@VLADIMIR_BC

Hi.

Welcome to the user to user forums.

The only thing I can suggest is to turn off your firewall or any antivirus program while trying to register the program. This has been a known thing with other Magix products. As soon as the activation works you can turn it back on again.

If that doesn't work then you will probably have to take it up with Magix Support via your Magix account.

I hope the program works OK for you as AMD is not mentioned in the system specs anywhere.

Ray.

johnebaker wrote on 12/22/2023, 12:20 PM

@VLADIMIR_BC, @CubeAce

. . . . AMD is not mentioned in the system specs anywhere . . . .

The software is not particularly demanding on hardware performance, unlike for example Movie Studio or Video Pro X, and should work on the AMD Thinkpad with all processing being be done by the CPU.

. . . . I'm required to enter the serial number and the ComputerID; . . . .

The Computer ID is a unique reference number generated by the program for registering/activating offline.

If the capability to register/activate offline exists within Video Saver, there will be an option to register/activate offline in the activation dialog.

This will then take you to further instructions and a generated Computer ID.

HTH

John EB
Forum Moderator

VLADIMIR_BC wrote on 1/9/2024, 3:50 AM

The problem was solved with the Magix support.

To resolve the issue, I tried successfully the following:

1) Typed the Internet option in the search field and selected the "Internet Options" result. Selected the Tab "Advanced". Ensured all TLS entries from TLS 1.0 through TLS 1.2 are active.

2) Opened the "Task Manager" and selected the Tab "Services". Located the service called "Background Intelligent Transfer Service". Right-clicked it and selected "Properties" in the context menu. Made sure that "Startup type" is set to "Automatic". Then, activated the program again.

3) The program uses components from Internet Explorer, which can sometimes cause communication issues.

Went to "Internet Options". Opened the "Advanced" tab. Under "Security", looked for an entry called "Warn if changing between secure and not secure mode". Disabled this as well. Checked if Internet Explorer is accepting cookies. Went to "Internet options" and opened the "Privacy" tab. Temporarily selected the option to accept all cookies.

4) Checked the Internet connection and, when prompted, set the firewall and antivirus program to allow the connection.

=> Now it works just fine. I activated on-line the program supplying the S/N and the email address in the window that opened when I launched the Video Saver application.

PS After the Video Saver activation, I re-activated the antivirus and the firewall.

CubeAce wrote on 1/9/2024, 4:55 AM

@VLADIMIR_BC

Glad to see Magix came through for you.

So because it is older software basically you had to enable older Internet protocols for the program to to be able to connect to the servers to activate.

Ray.