I have been using Sound Forge Audio Studio 12 since 8/14/2018 with no issues on a Windows 7 laptop.

However, when I tried to open it yesterday, up pops the product registration box (with all the details completed), saying I need to register the software for first time use? If I click to register is says the serial number is already registered with another email address and gives an error code -24? The email address displayed is the correct email address I used when I registered it the first time! I am then left only with the option to exit the program, rendering the software useless to me. How do I get out of this loop and get back the software I only bought a month ago?

My setup is:

HP Pavilion dv7 Notebook PC with Intel Core i5 2410M CPU @ 2.30Ghz, 8GB of RAM, 683.99 NTFS, no partitions, Windows 7 Premium, service Pack 1. I bought this software on Amazon.com (US) on 8-14-2018. I see the error code when I try to launch the software which says: This serial # is registered with another email address, error -24.

This makes no sense as I have the same email address Ive had for years and its the one I used to register this software the first time! I uninstalled the software completely, then reinstalled it, but I still get the same error. What happened?

HELP!!