Application Status is LOCKED even though I"ve updated payment details

Daniel-Sky wrote on 10/4/2023, 4:20 PM

Expired Annual Subscription - Updated Credit Card - Still doesn't work. I have VEGAS Edit 365 (annual subscription). It worked great for a year. I was linked to my PayPal. Renewal time came and I missed the emails that it was failing / final notice. App doesn't work. I log into Magix and can see the status is LOCKED. There's an option for Show Further Information. From there I can Change Payment Details. I updated this to a credit card a couple of days ago. App still doesn't work. Today tried updating payment details again with a different credit card. App still doesn't work. How do I get the app status to not be LOCKED? Thank you in advance.

Comments

PATIENT-X wrote on 10/4/2023, 4:58 PM

@Daniel-Sky

Hello welcome

First of all you are in the wrong forum, as this is a Vegas product, please see here to enquire in the correct forum.

This topic will now be closed.,

Stephen

Forum Moderator

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard