Comments

DivideFrame wrote on 5/15/2018, 11:12 AM

Can you give more details ? (SpectraLayers exact version, your Windows version, you can also send me the logs files located in Documents/SpectraLayers Pro logs to contact [at] divideframe.com so I get all the details). You can also provide a screenshot of the Device preferences (Edit/Preferences/Device).

Thanks

bretttttttttt111 wrote on 5/25/2018, 3:15 PM

I'm having a similar error with "API was not initialized." Please help. The software looks awesome and worth purchase, but if I can't even get the trial to work... I've only got so many days on this trial and want it to work!

DivideFrame wrote on 5/25/2018, 3:19 PM

Can you give more details ? (SpectraLayers exact version, your Windows version, you can also send me the logs files located in Documents/SpectraLayers Pro logs to contact [at] divideframe.com so I get all the details). You can also provide a screenshot of the Device preferences (Edit/Preferences/Device).

Thanks

DivideFrame wrote on 5/25/2018, 4:23 PM

Hi, I just had a look at the log files, you were supposed to see another warning message before this one, saying
"Open Error: input device sample rate (96000Hz) doesn't match output device sample rate (192000Hz)".
Can you confirm you see this warning ? It shows up when you open a file or start a new project.

It means you have to set the same sample rate for the input device and output device. To do so, right-click the Windows volume control (the little speaker icon at the bottom right of your screen), then click "Recording devices", click your default input device (in your case, "Internal Microphone") then click Properties, Advanced, and set it to the same sample rate as your output device (here, 192000Hz).

Or do the opposite, set the output device (in your case "Speakers") to 96000Hz.

That should solve the issue :-)

bretttttttttt111 wrote on 5/25/2018, 5:44 PM

It worked! Thanks!

I followed your instructions, put both input and output to the same frequency, went into preferences in SLP and reset the device page and it works. Thanks again!