Got a new computer, wanted to install and activate my software, the process keeps giving me an error when I hit activate.
Welcome to the Magix user to user forums.
What is the exact wording of the error message? With that information we may be able to suggest a possible solution.
Jeff
Forum Moderator
it's says:
ERROR
An error has occurred during the purchase process.
Just to be clear, since that error message says there is a purchase problem, are you actually trying to buy the app?
Please tell us exactly which version and variant of MM are you trying to install and activate?
Jeff
Music Maker 2019 Premium Edition
order number
Serial
Like I said in the first message, I got a new computer and want to install my purchased software, went to activate and it has me log in, after providing my login, I get the error message. I can't activate the software
Please do not post confidential data like Serial and order numbers in a public forum like this one. I have edited your post to remove them.
At the moment I am not at all sure why that message is appearing but I wonder whether the Magix server might be experiencing problems.
Your only solution may be to raise a support ticket with Magix Sales.