Activation Frank-Corrado wrote on 12/5/2020, 12:50 PM Got a new computer, wanted to install and activate my software, the process keeps giving me an error when I hit activate. Back to post
Comments emmrecs wrote on 12/5/2020, 1:16 PM @Frank-Corrado Welcome to the Magix user to user forums. What is the exact wording of the error message? With that information we may be able to suggest a possible solution. JeffForum Moderator Frank-Corrado wrote on 12/5/2020, 8:13 PM it's says: ERROR An error has occurred during the purchase process. emmrecs wrote on 12/6/2020, 4:28 AM @Frank-Corrado Just to be clear, since that error message says there is a purchase problem, are you actually trying to buy the app? Please tell us exactly which version and variant of MM are you trying to install and activate? Jeff Frank-Corrado wrote on 12/6/2020, 10:37 AM Music Maker 2019 Premium Edition order number Serial Like I said in the first message, I got a new computer and want to install my purchased software, went to activate and it has me log in, after providing my login, I get the error message. I can't activate the software emmrecs wrote on 12/6/2020, 4:12 PM @Frank-Corrado Please do not post confidential data like Serial and order numbers in a public forum like this one. I have edited your post to remove them. At the moment I am not at all sure why that message is appearing but I wonder whether the Magix server might be experiencing problems. Your only solution may be to raise a support ticket with Magix Sales. 1