Acid Pro installation fail

evielement wrote on 2/23/2021, 10:33 PM

shellexecuteex failed.

Details:
Class not registered (system:-2147221164)

Path:
"C:\Users\-----\AppData\Local\Temp\mgxtc3fmpb7\MxDownloadManager.exe"

I disabled Norton and tried again. Failure.

went to the described path. Temp\mgxtc3fmpb7 is not a folder on my computer

 

Comments

evielement wrote on 2/24/2021, 9:59 AM

Yeah I'm not going into registry to download a program.

evielement wrote on 2/24/2021, 10:01 AM

also this is a brand new pc... this is pretty ridiculous

PATIENT-X wrote on 2/24/2021, 10:12 AM

@evielement

Hello, Welcome

Where did you purchase Acid Pro and what version is it?

Did you update windows?

If you're encountering the “Shellexecuteex Failed” error while trying to open or install an application, it's very likely that the issue occurs due to an unexpected application shutdown (or installation executable) because it doesn't have admin access.

Try right click application, run as administrator.

Try reinstall again.

As it's a brand new Pc, you should contact the retailer for support enquiries as there should not be any issues especially installing software.

Last changed by PATIENT-X on 2/24/2021, 11:23 AM, changed a total of 7 times.

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard