Acid pro 10 update plugin issue

Peter-Smith2435 wrote on 4/7/2021, 4:11 PM

Opened Acid Pro 10 today and it told me there was an update. So downloaded it and installed it. So I now have version 10.0.5 installed. Now when I try to add the Efx vocalstrip into an effects chain I get a message saying that I haven't purchased it so it won't work. However this came free with Acid when I bought it originally. Anyone else had the same issue? Does anyone know how you ask a support question? When I click on "SUPPORT" above I never get an option to actually send a message to someone, I just get a list of possible answers!

Comments

PATIENT-X wrote on 4/7/2021, 4:17 PM

@Peter-Smith2435

Hello, Welcome

If you need to contact support, follow the guide here step by step.

 

Forum Moderator

 

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

numbat wrote on 4/7/2021, 8:07 PM

Now when I try to add the Efx vocalstrip into an effects chain I get a message saying that I haven't purchased it so it won't work. However this came free with Acid when I bought it originally.

I had a the same problem with this upgrade and the Vandal VST that came with Acid Suite (see my post in this forum). I contacted support last week and they got back to me today with "The issue should be resolved in the span of a week approximately."

Stacey

Peter-Smith2435 wrote on 4/8/2021, 5:27 AM

Thanks for the help both of you. I've now submitted a support request and will post what happens.