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SP. wrote on 7/11/2022, 9:47 AM

@Mark-Martucci

https://www.magix.info/us/support/article/error-corrupted-data-or-error-code-2147163964--707/

If you get error "2147163964" or the message "Download is incorrect" during installation, you may have a problem with the "Microsoft .Net Framework".
You can troubleshoot this problem by first checking that the "Microsoft .Net Framework" is active on your system.

"Microsoft .Net Framework" is integrated into the operating system and can be enabled through "Control Panel > Programs and Features > Turn Windows Features On or Off".
We recommend that you check both boxes for "Microsoft .Net Framework" and then click "Apply" and "OK".
Please note that you may need to restart the system for these changes to occur.

Uninstall "Microsoft Visual C++ Redistributables " through the "Control Panel > Programms and Features".

Restart the computer.

Download and install all "Microsoft Visual C++ Redistributables".

Download all "Microsoft visual C++ Redistributables" Packages from here https://support.microsoft.com/en-us/kb/2977003

Mark-Martucci wrote on 7/11/2022, 10:24 AM

is .net framework 3.5 the same as Microsoft .Net Framework?

Mark-Martucci wrote on 7/11/2022, 10:28 AM

This is all I see under "Microsoft"

Mark-Martucci wrote on 7/11/2022, 10:32 AM

Oh, I see from the visual aide on the magix site, that the framework is correct. I have sever C++ redistributables, which one should I remove and reinstall exactly?

SP. wrote on 7/11/2022, 11:44 AM

@Mark-Martucci ACID uses the 2013 redistributables. If you uninstall them ACID will reinstall them if you run the installation program again.

 

.NET 3.5 is an earlier version than .NET 4.8. In not sure which version the installer needs. But it looks like you enabled both so that should be okay.

Mark-Martucci wrote on 7/11/2022, 9:54 PM

I'm still getting that same error after uninstalling the 2013 redistributables, restarting the computer, and running the update.

SP. wrote on 7/12/2022, 5:17 AM

@Mark-Martucci I would guess you need to reinstall ACID from scratch, not just the update. But you can also try to install the 2013 redistributable from the download link above first. If it doesn't help, I would suggest you uninstall the 2013 redistributables and ACID and then reinstall ACID.

Mark-Martucci wrote on 7/12/2022, 8:51 AM

I tried to reinstall Acid and now i'm getting this error

SP. wrote on 7/12/2022, 9:01 AM

@Mark-Martucci Are you using a firewall or antivirus? Try to disable them temporarily.

Mark-Martucci wrote on 7/15/2022, 1:25 PM

I only have windows defender running. I turned it off during install and still got the same error.

johnebaker wrote on 7/15/2022, 3:11 PM

@Mark-Martucci

Hi

In your image here the .Net Framework are incorrectly set - if you have not turned them on do so, these are my settings

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

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Mark-Martucci wrote on 11/20/2022, 7:37 PM

I updated my .net framework to match yours, but I still get the same exact error when I try to update. 4 months on with the same issue. Very frustrating...