acid pro 10 issues with serial number

Zachary-Henkel wrote on 9/28/2021, 1:57 PM

I recently got a new SSD for my computer but when i use acid pro a notification pops up saying i have an invalid serial number. I have tried nearly everything even going to the old SSD and finding computer ID to transfer but it says its incorrect. I havent gotten to use or record for a month now. I have a lot to record and id like to get it resolved asap before the last month so i can pay the next year already. before it expires. Someone please help.. lol I tried calling the hotline but it says too many people using phone at moment.

Comments

SP. wrote on 9/29/2021, 9:22 AM

@Zachary-Henkel Maybe the license "broke" by changing the hardware in your computer. I would suggest you go to your customer account at https://www.magix.com/int/support/my-service-center/ and open "My Products". Scroll until Acid Pro 10 and deactivate the installation on your computer. Then try to register it again. Maybe it will work then.