@Stephen-Downer

Hi,

This is a user forum, not Magix Support, so no one here is going to do anything that you are suggesting, and no, I don't owe you anything.

There is no reason I shouldn't be able to contact Magix Customer Support (except it doesn't exist)

False. Click on Support at the top of this forum, select Audio, ACID Pro, go to the bottom, CONTACT SUPPORT, SEND EMAIL. It takes 5 seconds to get there. Why is this so hard?

6 months later my email was hacked, and they changed my password reset questions.

Who are "they?"

Your email address is your username for your account with Magix. It has nothing to do with what happens to your email account or its password. If you need to reset your password for your Magix account because you forgot it, requesting it, just like every site out there, will send a link to your email address that is registered with them for you to change your password. If your email address is no longer valid, then you won't receive the email - just like with your bank, credit card, Amazon, and any other account that you have.

Unless YOU changed your password and have fogotten it, you can still access your account at Magix.com and change your email address to another one.

To make things worse, my password to Magix was changed.

By whom? Magix does not change your password by itself - YOU change it.

When you activate a product, you use your username (email address registered with Magix - whether or not the email address actually works) and your serial number. If you change your email address but don't change it with Magix and then try to activate your product with a new email address using a serial number that has already been activated, it will be refused. Wrong username for that serial number.

So, did you try to go into your account at Magix using your registered email address and pw. Or, did you forget your pw and can't reset it.

If this is the case, raise a ticket with Magix, I told you how, give them the pertinent information and sort it out with them.

John CB