A Compliment to Magix and to the Support Staff

Former user wrote on 4/7/2020, 8:51 PM

I understand that forums usually are consumed with a continuous string of problems, bugs and frustrations to boot. I have certainly had my share with the Magix Music software as well over time. I am also engaged in starting to work with other DAWs to spread my wings a bit and to compare it with some other contemporary product lines.

Along the way, however, I wish to provide a little reprieve to the demanding and often thankless job of software support as I have seen on this forum over time. In the end, I see Magix as a generally wonderful product that has introduced music composition, production and software to many aspiring and enthusiastic computer musicians over the years. I can't even remember how long ago I found my way to affordable Magix software, and in a good way it has never been the same since.

With the initial comparisons that I have made, I can easily see Music Maker excelling in several important ways:

1. The learning curve for the software is actually fairly short, with a decent manual if needed. It is relatively quick and easy software to make headway with on musical composition/production.

2. The quality of the soundpools is quite good, in my opinion. I am seeing commercial level products where the sample sounds continue to carry on the electronic and tinny sound quality that frustrated folks like me for so many years. A wide variety of audio based samples are available, and it undoubtedly represents a major effort over the years by Magix.

3. The quality of the instruments is also quite good in the majority of cases, in my opinion. Many of these are an absolute delight to work with and they open up a lot of territory to explore musically.

In addition, I see the support staff working very hard over and over, without exception, to try and resolve problems and help people out in the never ending list of software difficulties. It can be a hard job to be on the receiving end of frustrations and complaints on a daily basis. I see nothing but courtesy, respect and professionalism in that regard, often under difficult circumstances. Thanks for all the support and patience that I see there.

I am not paid to say this. In fact, I don't work for anyone for quite a while now, and that is a lucky pleasure. My next post is likely to be another of the the frustrating software issues that are inevitably encountered; for the sake of perspective, however, I wanted to pass on the compliment as it is deserved.

Best regards, CEC

 

Comments

Former user wrote on 4/9/2020, 2:31 PM

Just a bit of a footnote here. After much delay extending over the year, I have finally taken the plunge to transition from V25 to V28.02.47. I have had apprehension based upon some hassles when first attempted some time ago, and they are not entirely unfounded. I have a situation with a decent net connection again, so I have given it a go.

Yes, I did have some problems again and various iterations and combinations of install procedures were required to get through the hoops . 19 stages of installation sequences had to be whittled through, with basically a complete removal of everything past and a rewrite for what was to come.

At the finale over the last 18 hours, good news to report. My commendations are extended to the improvements in the interface and interaction with the program. At this point, it also appears to be acting stable (definitely every update was required to the end). All content appears to have fallen into place, accessible and functioning.

So yes, certain trials are required here as has been mentioned, but a real pleasure if you are able to bring it all together to create music that you and others might enjoy.

Best regards, CEC