Comments

SP. wrote on 8/14/2022, 3:05 PM

@Julia-Rogizna Here is a guide how to create a ticket. https://www.magix.info/us/support/article/how-do-i-contact-technical-support--1513/

I don't see a screenshot that shows that the instruments are locked or need to be bought in the store and cannot be downloaded. Just go into the store, charge the category to instruments and check the instruments you are missing.

 

Julia-Rogizna wrote on 8/14/2022, 3:19 PM

you don't see it because it doesn't exist. The store only shows purchases in the new version

Julia-Rogizna wrote on 8/14/2022, 3:23 PM


 

there is only this. and I need my older purchases, but they are not there

SP. wrote on 8/15/2022, 12:17 AM

@Julia-Rogizna This looks like a screenshot of Producerplanet. I'm talking about the Music Maker store. You cannot download Vita Instruments from Producerplanet. My version of Music Maker 2023 shows everything fine, all instruments I purchased and the ones I haven't purchased. Maybe you problem is caused by looking at the wrong store categories?

Julia-Rogizna wrote on 8/15/2022, 3:20 AM

In the store in the program is the same. only new positions. purchases from the old version are not in the purchased category